How do you know your outside collection agency is meeting your needs?

February 1, 2024 By Philip Weaver - Revenue Assurance Partners

Once you’ve made your choice in selecting a recovery partner, and have some experience with the agency, how can you determine that they are doing a good job? This month’s article offers valuable tips on determining how well the OCA you selected is meeting your needs. Knowing Your Needs The first step in accurately assessing your collection agency’s performance is determining what factors in the relationship are most important to you and ...

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